Refund policy

At Birdy Tea, we want you to love your tea experience. Because tea is an artisanal agricultural product, we have carefully designed our policy to balance food safety regulations with our commitment to customer satisfaction.
Loose-Leaf Tea & Consumables
  • Unopened Tea: We happily accept returns or exchanges on loose-leaf tea, tea bags, and other consumable items within 30 days of purchase. The original packaging must be completely sealed, unopened, and undamaged.
  • Opened Tea: To maintain strict health and safety standards, we cannot accept returns or offer cash refunds on opened tea if you simply do not like the flavor.
Hardware (Teaware & Self-Care Items) 
  • New & Unused Items: Infusers, and other hardware can be returned for a full refund or exchange within 30 days of purchase. Items must be unused, in their original packaging.
  • Defective or Damaged Merchandise: If your teaware has a manufacturing defect or arrives damaged, please notify us within 7 days for a complimentary replacement or full refund.
How to Process a Return

Email our care team at info@birdytea.com with your order number. For standard preference returns, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.