Shipping policy

# Shipping Policy

Thank you for shopping with us! We are dedicated to delivering your premium tea selections and products as quickly and safely as possible. Please review our shipping guidelines below, which apply strictly to orders placed and delivered within the United States.

## Domestic Shipping Only

We ship **strictly within the United States**. This includes the contiguous United States, Alaska, Hawaii, and US Territories (such as Puerto Rico, Guam, and the US Virgin Islands), as well as APO/FPO/DPO addresses and PO Boxes. We do not offer international shipping at this time.

## Free Shipping on Orders $35 and Up

* **Fulfillment Threshold:** All domestic orders with a subtotal of **$35.00 or more** qualify for **Free Standard Shipping**.
* **Conditions:** The $35.00 threshold is calculated *after* any promotional discounts or coupon codes are applied, and *before* any applicable state and local sales taxes are added.
* **Orders Under $35:** For orders totaling less than $35.00, flat-rate or weight-based standard shipping charges will be calculated and displayed at checkout.

## Order Processing Time

* All orders are processed and prepared for transit within **1–3 business days** (excluding weekends and holidays) after receiving your order confirmation email.
* You will receive another automated notification once your order has officially shipped out from our facility.
* Please note that processing times may scale slightly during high-volume seasonal periods or holiday rushes.

## Estimated Delivery Windows

Once processed, your package is handed over to our trusted domestic carrier partners (such as USPS, UPS, or FedEx). 
* **Standard Shipping:** Typically arrives within **3–7 business days** after the package leaves our facility, depending on your geographic location.
* Delivery times to Alaska, Hawaii, US Territories, and APO/FPO addresses may require additional transit days.
* Please understand that transit delays caused by extreme weather, carrier disruptions, or high holiday volumes are outside of our direct control.

## Tracking Your Order

When your order ships, you will receive a confirmation email containing a unique **tracking number** and a link to monitor your package's transit status. Please allow up to 24–48 hours for the carrier network to update the tracking information after your label is generated.

## Delivery Issues, Damaged, or Lost Packages

* **Incorrect Addresses:** Please double-check your shipping details at checkout. We are not responsible for delivery failures or lost items resulting from incorrect or incomplete addresses provided during purchase.
* **Damaged Items:** If your tea products arrive visibly damaged, please contact our support team immediately within 7 days of delivery. Keep all original packaging materials and damaged goods, and provide your order number alongside photos of the damage so we can quickly arrange a replacement or credit.
* **Missing Packages:** If your tracking info shows your package was "Delivered" but you cannot locate it, please check with neighbors, building managers, or your local carrier drop-off spot before contacting us. If it remains missing after 3 business days from the stated delivery date, reach out to our team for assistance.